The primary mission of Baker Distributing Company’s Technical Support Group (TSG) is to provide HVAC dealers access to technical support via telephone and email. Their diverse experience and technical focus provide the flexibility necessary to quickly assist technicians with field issues to maximize customer satisfaction and meet expectations. When necessary, the TSG also works with the sales centers throughout the company to assist in warranty dispositions.
In addition, the TSG provides fee based HVAC technical training. This training can be requested through our sales centers. As our industry transitions to 410A and products continue to evolve with the latest technologies, training is more important than ever. A wide selection of HVAC/R CD’s, DVD’s and manuals are also available in the local sales centers. Subjects range from North American Technical Excellence exam preparation to specific HVAC/R topics that can expand an individual’s industry knowledge base and skill level.