Contact Us

Customer Service

Our Customer Service team is available during normal business hours Monday-Friday to answer questions regarding orders, products or shipments.

Customer Service Hours
Monday - Friday
7:00 A.M. - 5:00 P.M. EST.

local_phone (844) 289-0033
email [email protected]

Emergency & After Hours

Emergency & After Hours Customer Support is available 7 days a week, any time by calling our answering service at the hotline provided below. Please leave your full name, phone number, nature of your call and your location or location of your preferred local sales center. You will receive a return phone call by a Baker representative within 20 minutes.

Emergency After Hours Hotline

local_phone (800) 217-4698


If you need help placing orders online or creating and maintaining an eCommerce account we have eCommerce specific customer service ready to assist you. Reach out by phone or email for immediate live assistance on any eCommerce related question.

eCommerce Customer Service Hours
Monday - Friday
7:00 A.M. - 5:00 P.M. EST.

local_phone (844) 289-0033
email [email protected]

HVAC Technical Support

Experienced Technical Service Advisors can quickly assist technicians in the field. Our staff is focused on assisting technicians with technical issues and can quickly diagnose system/application issues.

HVAC Technical Support Hours
Monday - Friday
8:00 A.M. - 7:00 P.M. EST

Technical Support Hotline
local_phone (866) 305-9974


If you need help with setting up a cash / credit account, paying invoices online or other Credit related issues please contact our Credit Department.

Credit Department Hours
Monday - Friday
8:00 A.M. - 5:00 P.M. EST

local_phone (904) 407-4354
email [email protected]

Need a Credit Application?

About Baker Customer Service & Support

Our network of dedicated Sales Managers, Sales Center Employees, Customer Support Representatives, and Technical Service Advisors are ready to serve you.